PBH Shipping Policy

SHIPPING FAQ

Due to safeguards in place to protect our employees, shipments may be delayed. You will receive an email once shipment has left our facility and email will include tracking information. Below you will find an FAQ on our shipping policies.

Where is my order?

Orders process in 3-7 business days. Business days are Monday-Friday. Once your order is shipped you will receive an email confirmation saying your order has shipped and it will include a tracking number. PBHFoods.com offers 2-5 business day shipping as our standard shipping option on all products ordered. However, due to related demand and Covid-19, PBHFoods.com orders may experience delays.

How much is shipping?

Shipping Method Cost

USPS Priority Mail (Orders over $49 and Over)

FREE

FedEx Express (2 day guranteed)

$8.50

USPS First Class Mail (Orders under 1lb)

$6.50

What is your shipping time?

Processing time is 3-7 business days. Business days are Monday-Friday. However, due to related demand and Covid-19, PBHFoods.com orders may experience delays. We have three different shipping options. Fedex Express , USPS Priority and USPS First Class. Fedex Express delivers in 2 days with the exception of orders shipped on Friday. USPS First class is 3-7 day shipping. USPS Priority 3-5 business days.

How long is your processing time?

Processing time is 3-7 business days. Business days are Monday-Friday. However, due to related demand and Covid-19, PBHFoods.com orders may experience delays.

What is considered business day?

All orders process and ship Monday - Friday, excluding some holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our facility on weekends or the following US holidays:

  • New Year’s Day
  • Thanksgiving
  • Christmas
  • Memorial Day

Do you offer free shipping?

Yes we do! Orders over $49.00 receive free shipping.

My cart is over $49, but I don't see that free shipping has been applied to my order.

Please make sure that your cart total is greater than $49 AFTER your discount code has been applied.

When do orders ship?

Since all orders are baked to order, processing time is 3-7 business days. Business days are Monday-Friday. Once your order leaves our facility, you can expect your delivery within 2-5 business days depending on the shipping option selected at checkout.

How do I track my order?

As soon as your order ships, we’ll send you a shipping confirmation email with your USPS or FEDEX tracking ID number. If you have a PBH login, you can also find your tracking ID number in the Order History section of My Account.

You can click on the link in your shipping confirmation email, or copy and paste your tracking ID number into the USPS or FEDEX Tracking Page to locate your package.

Shipping to a PO box? Copy and paste your tracking ID number into the the USPS Tracking Page.

Still need help? Email us at hello@paleobakehouse.com

Where do you ship from?

Our small-batch bakery is located in sunny Miami, FL.

Can you ship to P.O. Box address?

Yup!

Can you ship to an APO/FPO address?

Yup!

I am trying to track my package but it says “Pre-shipment,” what’s going on?

“Pre-shipment” simply means we have printed your order and it's on its way to be delivered to our local post office. Please give 24-48 hours for the tracking to update.

If you notice your package after 48 hours, the tracking info still says “Pre-shipment” this may mean we printed your label and are currently baking a fresh order for you or your order did not fit in one of our boxes so we upgraded your package and changed your tracking number.

You can always email us at hello@paleobakehouse.com just to make sure.

Can I schedule a shipment or place an order to be delivered on a specific date?

At this time, we cannot completely guarantee that your box of goodies will arrive on a specific date. However, you can reach out to our customer service team at hello@paleobakehouse.com and we will more than happy to try and accommodate the request.

Do you offer overnight shipping?

Yes, our fulfillment team can coordinate an overnight shipment. However, you must reach out to our customer service team at hello@paleobakehouse.com 48 hours BEFORE you need your goodies to be delivered.

Please note: There will be additional costs associated with overnight shipping, depending on location, and size/weight of your order.

STILL HAVE ANY QUESTIONS?